Refund Policy

Refund Policy

We want your shopping experience to be risk-free. If you need a refund, here’s what you can expect.

Refund Window

Refunds are normally completed within 14 business days of approval. For any delays, reach out — we’ll help.

Safety

Refund transactions are completed securely via PayPal or your original payment method.

Eligibility Confirmation

After checking the condition of your return, we’ll notify you of refund approval via email. Approved refunds will be processed immediately.

Refund Still Pending?

Start by checking with your financial provider. If delays persist, please contact us directly at support@twixta.com.

Exclusions

Sale and clearance products are non-refundable.

Exchanges

Only damaged or defective products are eligible for exchanges. Please contact support@twixta.com for detailed steps.