Return & Refund Policy

Return & Refund Policy

Last Updated: October 28, 2025

We want you to love your purchase. If you are not completely satisfied, you may request a return, refund, or exchange under the conditions below.

1. Eligibility for Returns

• Returns must be requested within 30 days of delivery.
• Items must be unused, unworn, and in original packaging with tags attached.
• Proof of purchase is required.

2. Non-Returnable Items

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products

3. Return Process

1. Email returns@twixta.com with your order number and the reason for return.
2. We will provide a return shipping label or instructions.
3. Ship the item back within 14 days of receiving approval.

4. Refunds

• Refunds are issued to the original payment method within 5–10 business days after we receive and inspect your return.
• Shipping fees are non-refundable (unless the return is due to our error).

5. Exchanges

If you need a different size, color, or product, please specify when requesting a return. Exchanges are subject to stock availability.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, contact us within 7 days of delivery for a replacement or refund at no additional cost.

7. Contact Us

For any questions regarding shipping, returns, or refunds, contact: