Terms & Conditions

Terms of Service

Last Updated: October 28, 2025

Welcome to twixta.com (“Website”), operated by Twixta LLC (“Company,” “we,” “our,” “us”), a California limited liability company. By accessing or using this Website, creating an account, or purchasing our products, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use the Website.

1. Eligibility

You must be at least 18 years old, or have parental/guardian consent, to use the Website. By using our Website, you represent and warrant that you meet this requirement.

2. Account Registration & Security

If you create an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@twixta.com if you suspect unauthorized access.

3. Orders & Payments

All orders are subject to acceptance, availability, and verification. Prices are listed in USD and may change without prior notice. By placing an order, you authorize us to charge your chosen payment method for the total order amount, including applicable taxes and shipping fees.

4. Shipping & Delivery

Orders are typically processed within 1–2 business days, excluding weekends and holidays. Delivery times depend on the carrier and your location. We are not responsible for shipping delays caused by carriers, customs, weather, or events beyond our control. Risk of loss passes to you upon delivery confirmation by the carrier.

5. Returns, Exchanges & Refunds

Eligible items may be returned within 30 days of receipt if unused, in original packaging, and with proof of purchase. Refunds will be issued to the original payment method after inspection. Exchanges are available for defective items, incorrect products, or sizing issues. Customers are responsible for return shipping unless the product is defective or we shipped the wrong item.

6. Intellectual Property

All Website content, including images, graphics, logos, product designs, and text, is owned by Twixta LLC or its licensors. You may not copy, reproduce, distribute, or create derivative works without our express written consent.

7. Disclaimers & Warranties

The Website and products are provided “as is” and “as available,” without warranties of any kind. We make no guarantees regarding accuracy, reliability, or uninterrupted access, and expressly disclaim implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

8. Limitation of Liability

To the fullest extent permitted by law, Twixta LLC will not be liable for indirect, incidental, special, or consequential damages, including lost profits or business interruption, arising from the use of the Website or products. Our total liability for any claim will not exceed the total amount you paid for the specific product or service giving rise to the claim.

9. DMCA & Copyright

We respect intellectual property rights. If you believe your copyrighted work has been infringed, please contact our DMCA Agent:

DMCA Agent
Twixta LLC
📍 2620 Chester Ln, Bakersfield, CA 93304, United States
📧 support@twixta.com

Include in your notice:

• Description of the copyrighted work
• Location of the infringing material on our Website
• Your contact details
• Statement under penalty of perjury that you own or are authorized to act on behalf of the copyright owner
• Physical or electronic signature

10. Electronic Communications

By providing your email or using our Website, you consent to receive communications electronically (email, website notifications, or other means). These communications are considered legally sufficient.

11. Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules.

12. Dispute Resolution & Arbitration

Any dispute should first be attempted to be resolved by contacting support@twixta.com. If not resolved, disputes will be handled via binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. You waive any right to participate in class actions or jury trials.

13. Updates to Terms

We may revise these Terms at any time. Changes become effective immediately upon posting with an updated “Last Updated” date. Continued use of the Website signifies acceptance of the revised Terms.

14. Contact Us

Twixta LLC
📍 2620 Chester Ln, Bakersfield, CA 93304, United States
📧 support@twixta.com
🕒 Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)